Terms & Conditions

1. Introduction

• These Terms and Conditions govern the hire and use of chauffeur and security driver services collectively operated under Sam & Rana Ltd. and GoBlackTransfer.com.
• By confirming a booking and making payment, the client agrees to these Terms and Conditions in full.
• These Terms are governed by and construed under New Zealand law.

2. Booking and Confirmation

• Booking requests may be made by email, online form, telephone, or another approved booking channel.
• After receiving a booking request, The Companies may issue a booking confirmation and invoice. The client is responsible for checking that all booking details are accurate.
• A booking request or itinerary confirmation does not guarantee vehicle hire. Vehicle hire is guaranteed only after final confirmation from The Companies.
• A booking is confirmed only when full payment of the quoted price has been received and the client has agreed to these Terms and Conditions.
• The Companies reserve the right to cancel or void a booking if incorrect, incomplete, invalid, or fraudulent information has been provided, including invalid payment details.

3. Third-Party Bookings

• Any person or entity making a booking on behalf of another passenger accepts full responsibility for ensuring that the passenger complies with these Terms and Conditions.
• The third-party booking agent remains liable for all charges, including deposits, final payments, surcharges, cancellation charges, and additional costs, whether or not the traveller uses the service.
• If the traveller is delayed, fails to appear, or changes the booking, the third-party booking agent must notify The Companies immediately. Failure to do so may result in full charges being applied.
• Refunds or adjustments for third-party bookings will be issued only to the person or entity that made the original booking unless otherwise agreed in writing.
• By making a booking on behalf of a traveller, the booking agent confirms that they are authorised to act on the traveller's behalf and to accept these Terms and Conditions.
• Where agreed in writing before the hire begins, a lead guest may be nominated to take responsibility for the booking. In such cases, a credit card in the lead guest's name must be presented at the start of hire to cover damages or additional charges.

4. Payments

• Payment may be made by credit card through Stripe after an invoice is issued. PayPal is not accepted.
• A 4% processing fee applies to credit card payments and will be added to the final payment amount.
• Direct bank transfer may be made to ANZ. Account name: SAM&RANA LTD. Account number: 06-0185-0977474-00.
• All prices include 15% GST, operating costs, and driver fees unless otherwise stated.
• Cash may be accepted as a deposit or full payment. A tax invoice will be issued within 3 working days upon request.
• A 3.9% fee applies to overseas-issued credit cards. This surcharge may be imposed by the card provider or bank and is non-refundable.
• The Companies accept no responsibility for currency conversion charges, transaction delays, or bank-related adjustments.
• A 20% deposit is required upon booking confirmation and will be deducted from the total balance due.
• Full payment is due 10 days before the hire date unless otherwise arranged in writing.
• Bookings made within 14 days of travel require full payment to confirm.

5. Additional Charges and Surcharges

• Additional service time caused by guest lateness will be charged at NZD $2.70 per minute. Drivers will advise guests of additional time charges before continuing service where possible.
• Any additional charges incurred during hire will be charged according to the applicable service terms and confirmed rates.
• Transfers or services scheduled between 22:00 and 06:00 will incur an additional NZD $35 after-hours surcharge where applicable.
• Additional stops not pre-arranged in the booking confirmation may be charged at NZD $2.70 per minute or NZD $125 per hour, whichever applies.
• Passengers should check with the driver if they are unsure whether a stop or service is included in the quoted transfer or tour.

6. Credit Card Security

• The Companies will never request credit card details by phone, email, or text message.
• The only exception is where a guest experiences technical difficulty with online payment and contacts The Companies directly for assistance.
• Clients are encouraged to make payments only through secure invoice links provided by The Companies or verified payment channels.

7. Cancellations and Refunds

• Cancellations made 40 or more days before pickup are eligible for a full refund minus a 10% booking fee.
• Cancellations made 31 to 39 days before pickup are eligible for a 75% refund minus a 10% booking fee.
• Cancellations made 14 to 30 days before pickup are eligible for a 50% refund minus a 10% booking fee.
• Cancellations made 0 to 14 days before pickup are not refundable.
• The Companies may review exceptional circumstances with fairness and discretion.

8. Quotations

• Quotations remain valid for 5 days only unless otherwise agreed in writing.
• Bookings are not confirmed until a written booking confirmation has been issued.
• Unaccepted confirmations after the 5-day quotation period are not guaranteed.

9. Last-Minute Bookings and Cancellations

• When a transfer is booked, confirmation will be sent by email or text where applicable.
• If payment has not been received before the transfer and payment upon pickup has been arranged, a last-minute cancellation within 2 hours of confirmed pickup time will incur the full charge.
• Any full charge for last-minute cancellation will be invoiced and must be paid immediately upon receipt.

10. Travel Insurance

• All passengers must arrange their own travel insurance for domestic and international travel.
• The Companies are not responsible for providing travel insurance.
• Travel insurance should cover domestic and international travel, GoBlackTransfer services, and third-party tours or activities such as helicopter charters, accommodation, restaurants, or other external services.
• The Companies accept no responsibility for loss or damage resulting from third-party arrangements. Clients will be notified where a third party is involved with a booking where practical.

11. Third-Party Providers

• The Companies may recommend or coordinate services operated by independent third parties, including helicopter tours, hotels, restaurants, and tour operators.
• Third-party providers operate independently and are not agents, employees, or representatives of The Companies.
• The Companies accept no liability for the service quality, safety, performance, acts, omissions, negligence, or fault of any third-party provider.
• Clients contract directly with third-party providers and are bound by their individual terms and conditions.
• Any disputes or claims relating to third-party services must be addressed directly to the provider.

12. Luggage and Personal Property

• Passengers are responsible for their own luggage, including safety, packing, and suitability for transport.
• The Companies accept no responsibility for damage, loss, or theft of luggage or personal belongings.
• Dangerous goods, including weapons, explosives, hazardous materials, or prohibited items, are not permitted in vehicles.
• Clients must advise The Companies of excess or oversized luggage at the time of booking.
• Standard luggage capacity is based on one large suitcase of approximately 83 litres or 70.5 x 34 x 28 cm plus one small bag per passenger, subject to vehicle capacity.
• Additional storage services may be arranged at approximately NZD $30 per bag per day at the guest's expense, subject to availability and prior arrangement.
• The Companies are not liable for lost, stolen, or damaged luggage left with a third party.

13. Smoking, Vaping, Eating, Drugs, and Alcohol

• Smoking or vaping of any substance is strictly prohibited in all vehicles operated by The Companies.
• Eating food is prohibited in all vehicles operated by The Companies unless otherwise agreed.
• Alcohol consumption is not permitted in vehicles.
• Guests under the influence of drugs or alcohol may be refused entry or service.
• The Companies reserve the right to refuse service to any person who is intoxicated, behaving abusively, or presenting a risk to safety or reputation. Alternative transport may be suggested at the passenger's own cost.
• No refund will be issued where service is refused due to passenger conduct, intoxication, safety risk, or breach of these Terms.
• A minimum NZD $350 cleaning fee applies for smoking, vaping, spills, stains, odours, or damage to seats or carpets caused by drinks, substances, or passenger behaviour.

14. Passengers Under 18

• A parent or legal guardian must accompany passengers under 18 years of age.
• The parent or legal guardian assumes full responsibility for the minor's conduct and safety at all times.

15. One-Way Transfers

• A one-way transfer includes direct pickup and drop-off only unless multiple stops have been prearranged.
• One-way transfer coverage may be limited to a maximum of 5 km from the centre of the closest main city unless otherwise confirmed.

16. Delays and Force Majeure

• The Companies are not liable for losses due to events beyond their control, including natural disasters, civil unrest, theft, accidents, vehicle delays, mechanical breakdown, flight delays, incorrect pickup information, traffic, weather, or road conditions.
• Clients must provide accurate pickup, flight, timing, and contact information. Incorrect information may result in additional charges or service failure without refund.

17. Airport Transfers

• For international or domestic airport transfers, driver contact details may be provided after booking confirmation.
• Passengers or the main booker must notify The Companies if delayed by immigration, quarantine, customs, lost luggage, or any other airport arrival process. Failure to notify may result in full charges being applied.
• International arrivals include 1 hour complimentary waiting time from the time the plane lands.
• Domestic arrivals include 15 minutes complimentary waiting time from the time the plane lands.
• After complimentary waiting time, international arrivals are charged at NZD $1.80 per minute.
• After complimentary waiting time, domestic arrivals are charged at NZD $2.70 per minute.
• Additional airport waiting charges are payable at the end of the transfer or may be invoiced.
• For urgent airport contact, clients may call +64 22 133 1394 from overseas or 022 133 1394 within New Zealand.

18. Hirer Responsibility

• The person making the booking, referred to as the Hirer, is responsible for all passenger conduct and compliance with these Terms and Conditions.
• The Hirer is responsible for any damage to the vehicle interior or exterior caused by passengers.
• Repair, cleaning, or replacement costs will be invoiced directly to the Hirer.
• Unless agreed in writing before hire commences, third parties making the booking remain responsible under these Terms.

19. Data Protection and Privacy

• The Companies comply with the New Zealand Privacy Act 2020.
• Client data is used for service provision, booking administration, communication, and internal marketing by The Companies.
• Personal data will not be shared with third parties except where necessary for service delivery, legal compliance, payment processing, website hosting, or booking administration.
• Website hosting may be provided by Hostinger or another hosting provider. Such providers do not have permission to use client information for unrelated purposes.

20. Marketing and Promotions

• Promotional material may be sent directly to clients who have previously booked with The Companies.
• Clients may opt out of marketing communications at any time by email.
• Marketing by The Companies is conducted from The Companies' own database and client information will not be forwarded to unrelated third parties for marketing.

21. Security Services

Security and protective driver services may be subject to separate Terms and Conditions available upon request.

22. Complaints Process

• The Companies follow good business practice for handling complaints and acknowledge relevant New Zealand consumer protection principles, including the Fair Trading Act 1986.
• Complaints may be submitted by email to info@goblacktransfer.com, by phone to +64 22 133 1394, or by post to Sam & Rana Ltd., Unit D5/1205 Great North Road, Point Chevalier, Auckland.
• Complaints must include booking details and a full description of the issue.
• The Companies will acknowledge receipt within 5 working days and aim to resolve matters within 10 working days.
• If unresolved, clients may seek independent guidance through New Zealand Consumer Protection services or the Disputes Tribunal.

23. Governing Law

• These Terms and Conditions are governed by the laws of New Zealand.
• Any disputes will be subject to the exclusive jurisdiction of New Zealand courts.

24. Limitation of Liability

• To the maximum extent permitted by New Zealand law, The Companies are not liable for indirect, incidental, or consequential loss or damage.
• Any claim against The Companies is limited to the total amount paid for the specific service in question, to the extent permitted by law.

25. Consumer Guarantees Act 1993

Where the Hirer acquires services for business purposes, the provisions of the Consumer Guarantees Act 1993 shall not apply to the extent permitted by law. For non-business consumers, The Companies' obligations are limited to those required by the Act.

26. Indemnity

The Hirer agrees to indemnify and hold harmless The Companies, their officers, employees, and contractors against claims, losses, damages, costs, and expenses arising from the Hirer's breach of these Terms and Conditions or any negligent, unlawful, or improper act or omission.

27. Amendments

• The Companies reserve the right to amend these Terms and Conditions at any time.
• The version in effect at the time of booking shall apply to that booking.

28. Severability

If any part of these Terms and Conditions is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

29. Subcontracting

The Companies may subcontract drivers, chauffeurs, security personnel, or service providers to perform services, provided subcontractors meet required licensing and professional standards where applicable.

30. Entire Agreement

These Terms and Conditions constitute the entire agreement between the parties and supersede any prior understanding or representation, whether written or oral.

31. Contact Information

For questions about bookings or these Terms and Conditions, please contact GoBlackTransfer at Unit D5/1205 great north road, Point chevalier, email info@goblacktransfer.com, or phone +64 22 133 1394.