Policy
Return & Refund Policy
Effective Date: 17 May 2026
This Return & Refund Policy explains how cancellations, refunds, no shows, waiting time, and booking changes are handled for GoBlackTransfer chauffeur and private transfer services.
1. Service Nature
GoBlackTransfer provides transport and chauffeur services. As services are reserved for a specific date, time, route, chauffeur, and vehicle, refunds are handled according to the cancellation timing and booking status rather than a physical product return process.
2. Free Cancellation Window
Customers may cancel free of charge up to 24 hours before the scheduled pickup time. Where eligible, the paid amount will be refunded to the original payment method within a reasonable processing timeframe.
3. Late Cancellations
Cancellations made within 24 hours of the scheduled pickup time may be non-refundable because the chauffeur, vehicle, and booking slot may already have been allocated.
4. No Shows
If the passenger does not appear at the pickup location and does not communicate with GoBlackTransfer, the booking may be treated as a no show and 100% of the booking charge may be retained.
5. Booking Changes
Date, time, route, stop, passenger, luggage, or vehicle changes are subject to availability and may result in additional charges. If a requested change cannot be accommodated, the original booking terms will continue to apply.
6. Airport Delays & Waiting Time
Where flight details are provided, GoBlackTransfer will monitor flight delays where practical. Complimentary airport waiting time is generally 45 to 60 minutes depending on booking type. Extra waiting time may incur additional charges and is not automatically refundable.
7. Refund Processing
Approved refunds are processed to the original payment method. Bank, card, or payment provider processing times may vary. Any non-refundable payment provider fees may be deducted where applicable.
8. Refund Requests
To request a refund, contact GoBlackTransfer at ahsanmanzoor967@gmail.com or +64 22 133 1394 with your booking reference, travel date, customer name, and reason for the request.