Policy
Cancellation Policy
Effective Date: 17 May 2026
This Cancellation Policy explains how GoBlackTransfer handles cancelled chauffeur bookings, late cancellations, no shows, booking changes, waiting time, and refund eligibility.
1. Free Cancellation Window
Customers may cancel a standard booking free of charge up to 24 hours before the scheduled pickup time. If the booking was prepaid and eligible for refund, the approved amount will be returned to the original payment method within a reasonable processing period.
2. Late Cancellations
Cancellations made within 24 hours of pickup may be non-refundable because a chauffeur, vehicle, and booking slot may already have been reserved for the journey.
3. No Shows
If the passenger does not arrive at the pickup location and does not contact GoBlackTransfer, the booking may be treated as a no show. No show bookings may be charged at 100% of the confirmed fare.
4. Airport Pickup Cancellations
For airport bookings, customers should provide accurate flight details and contact information. Where flight details are provided, GoBlackTransfer will review flight timing where practical, but passengers remain responsible for communicating major travel changes.
5. Booking Changes Instead of Cancellation
Date, time, route, passenger, luggage, stop, and vehicle changes are subject to availability. Additional charges may apply if the revised booking requires a different vehicle, longer route, extra waiting time, or manual quote.
6. How to Cancel
To request cancellation, contact GoBlackTransfer at info@goblacktransfer.com or +64 22 133 1394 with your booking reference, customer name, travel date, and reason for cancellation.