Privacy Policy

1. Information We Collect

• Contact details such as name, email address, phone number, and billing information.
• Booking details such as pickup and drop-off locations, travel dates, times, passenger count, luggage details, flight information, and special requests.
• Account, communication, support, and enquiry records.
• Payment status and transaction references. Card information is handled by the payment provider when online payments are enabled.
• Basic technical information such as browser, device, and website usage details where analytics or security tools are used.

2. How We Use Your Information

• To manage bookings, dispatch chauffeurs, and deliver requested transfer services.
• To communicate confirmations, updates, reminders, invoices, support responses, and service changes.
• To process payments, refunds, and booking records.
• To improve customer service, website performance, fraud prevention, and operational planning.
• To comply with legal, tax, accounting, insurance, and regulatory obligations in New Zealand.

3. Sharing Information

GoBlackTransfer does not sell customer information. We may share information only where necessary with chauffeurs, payment processors, booking technology providers, professional advisers, insurers, or authorities where required by law or necessary for service delivery.

4. Data Security

We take reasonable steps to protect personal information against misuse, loss, unauthorised access, modification, or disclosure. No website or online transmission can be guaranteed completely secure, but we use practical safeguards appropriate to the nature of the information.

5. Retention

We keep personal information only for as long as needed for booking management, customer support, dispute handling, accounting, legal compliance, and legitimate business records.

6. Access & Correction

Customers may request access to, or correction of, their personal information by contacting us. We may need to verify identity before processing a request.

7. Cookies & Website Tools

Our website may use cookies, forms, analytics, maps, and booking tools to provide website functions, remember preferences, improve services, and protect the site from misuse. Browser settings can usually be adjusted to manage cookies.

8. Contact

For privacy questions, contact GoBlackTransfer at ahsanmanzoor967@gmail.com or +64 22 133 1394.